--- title: "About VoxDiscover: Our Founder and Mission | VoxDiscover" description: "VoxDiscover is a Netherlands-based AI customer research company founded by Max Mozgovoy, a customer analytics and CRM leader with 20+ years in six industries." url: https://voxdiscover.com/about --- 1. [Home](https://voxdiscover.com/) 2. About us About us # About VoxDiscover We help companies hear what their customers really think. VoxDiscover's AI voice agents interview customers at scale and turn every conversation into sentiment, personas and journey maps. ## Why we built VoxDiscover Every product, marketing and customer-experience decision depends on knowing what customers really think. Yet the usual ways of finding out fall short: surveys capture what customers say, not what they feel; real interviews are expensive, slow and hard to scale, so most teams skip them; and what is learned ends up scattered across notes and spreadsheets. VoxDiscover was founded by Max Mozgovoy after 20+ years of building customer analytics, data science and CRM functions in telecom, banking, e-commerce, gaming, edtech and digital media. The idea is simple: put the questions an experienced researcher asks, and the analysis a data-science team runs, into an AI voice agent that can talk to every customer. Today, businesses across Europe and the US use VoxDiscover for customer development, market research and customer-journey research, from [startups](https://voxdiscover.com/use-cases/startups) validating what to build to [enterprises](https://voxdiscover.com/use-cases/enterprises) and [universities](https://voxdiscover.com/use-cases/universities). Read how it works in [AI customer interviews](https://voxdiscover.com/ai-customer-interviews), or see it in practice in the [BRAYN case study](https://voxdiscover.com/showcase_brayn). - ### Research first Every interview follows the logic of an experienced researcher: a clear goal, open questions, and follow-ups that get to the real reason. - ### Privacy by design A Dutch company, GDPR compliant, with EU data residency options and data processing agreements for customers. - ### Humans in charge Ethical AI disclosure towards respondents, and human oversight of the insights the AI generates. Our founder ## Two decades of listening to customers VoxDiscover is built on 20+ years of customer research, customer analytics and CRM: the questions an experienced researcher asks, and the analysis a data-science team runs, in every interview. Founder *[Image: Max Mozgovoy, founder and CEO of VoxDiscover]* ### Max Mozgovoy Founder & CEO - Executive MBA, Kingston University (distinction) - MSc in Physics & Computer Science [LinkedIn profile](https://www.linkedin.com/in/maxmozgovoy/) - 20+ years in customer analytics, data science and CRM - 6 industries, from telecom and banking to gaming and EdTech - 130M players in the largest customer base he has led CRM and analytics for ### Selected experience 1. 2024 – now Founder & CEO VoxDiscover AI voice agents that interview customers at scale and turn every conversation into insight. 2. 2022 – 2024 Head of Customer Analytics GoStudent · EdTech Led customer, CRM and product analytics; delivered 30+ data products and churn, upsell and retention models. 3. 2020 – 2022 Director of Analytics GameHouse · Gaming Lifetime-value and churn prediction, BI and the selection of a CRM platform for the game studios. 4. 2015 – 2017 Global CRM & Publisher Analytics Director Wargaming · Gaming Global CRM strategy and customer analytics for a base of 130 million players across EMEA, North America and APAC. 5. 2006 – 2015 CRM & Customer Analytics leadership Banking · Telecom · E-commerce Built CRM and customer-analytics functions from scratch at a large Eastern European bank, one of the leading Eastern European telecom operators and major e-commerce and streaming companies: churn management, loyalty programmes and campaigns reaching 70M+ customers. ### Expertise - Customer research & insight - Customer analytics - Data science & machine learning - CRM & customer experience - Churn, retention & loyalty - Generative AI & LLMs ## Company facts Company VoxDiscover B.V. (in formation), operating as SegmentValue ZZP Based in The Netherlands Chamber of Commerce (KvK) 85922005 VAT NL004167347B67 Founder Max Mozgovoy, Founder & CEO Email max@voxdiscover.com Phone +31 (970) 065 23333 Follow us on [LinkedIn](https://www.linkedin.com/company/106254146/). Full details in our [legal notice](https://voxdiscover.com/legal) and [privacy policy](https://voxdiscover.com/privacy). ## Explore the platform [Plans & pricing →](https://voxdiscover.com/pricing) - ### [AI Customer Interviews](https://voxdiscover.com/ai-customer-interviews) How AI voice agents run natural, adaptive customer interviews at scale, and what you get from each one. - ### [Voice of the Customer (VoC) Software](https://voxdiscover.com/voice-of-the-customer) Hear why customers feel what they feel: interviews, sentiment and emotion analysis, and insight that flows into your CRM. - ### [AI Customer Personas](https://voxdiscover.com/customer-personas) Personas and segments generated from real customer conversations: characteristics, goals, needs and pain points. - ### [AI Customer Journey Mapping](https://voxdiscover.com/customer-journey-mapping) Journey maps generated from interviews: every stage, touchpoint, pain point and emotion, kept up to date. - ### [AI Voice Interviews vs Surveys](https://voxdiscover.com/ai-interviews-vs-surveys) Surveys, human interviews or AI voice interviews: depth, scale, speed, cost and bias compared, and when to use which. Talk to us ## Let’s listen to your customers. Questions about VoxDiscover, research projects or partnerships? We would love to hear from you. [Get Access](https://voxdiscover.com/registration)[Email Us](mailto:max@voxdiscover.com)