--- title: "AI Customer Interviews: Voice Interviews at Scale | VoxDiscover" description: "Run AI customer interviews at scale: AI voice agents hold natural, adaptive conversations and turn them into transcripts, sentiment, personas and journey maps." url: https://voxdiscover.com/ai-customer-interviews --- 1. [Home](https://voxdiscover.com/) 2. AI customer interviews AI customer interviews # Customer interviews, run by AI. VoxDiscover's AI voice agents hold natural, in-depth conversations with your customers, by web call or phone, and turn every interview into transcripts, sentiment analysis, personas and journey maps. The depth of an interview, at the scale of a survey. [Get Access](https://voxdiscover.com/registration)[See Pricing](https://voxdiscover.com/pricing) Successful AI interviews 2,000+ Interview response rate 20%+ Interview languages 20+ - AI-moderated interviews - Voice, not forms - Goal-based conversations - Follow-up probing - Web & phone - Sentiment analysis - Personas - Journey maps The basics ## What is an AI customer interview? **An AI customer interview is a one-to-one research conversation in which an AI interviewer asks the questions, listens and follows up**, instead of a human moderator. It is also called an AI-moderated interview. With VoxDiscover it is a real spoken conversation: the customer talks, the AI voice agent responds, and the whole interview is transcribed and analysed automatically. It combines the strengths of the two classic research methods. Like a **qualitative interview**, it captures the reasons, emotions and stories behind an answer. Like a **survey**, it runs with hundreds or thousands of customers at once, without scheduling, travel or note-taking. Surveys capture what customers say, not what they feel. Speaking is easier than typing, so people tell more, and a voice conversation carries tone and emotion that a form never sees. Read [why voice AI interviews reveal what surveys never could](https://voxdiscover.com/research/why-voice-ai-interviews-reveal-what-surveys-never-could) or compare the methods in [AI voice interviews vs surveys](https://voxdiscover.com/ai-interviews-vs-surveys). *[Image: Tablet showing a VoxDiscover AI voice interview: the call recording and the conversation transcript]* Every interview: recording, transcript and analysis in one place. How it works ## How AI customer interviews work From research question to insight in four steps. No scheduling, no note-taking, no manual coding. 1. ### Set your goal Tell the AI agent what you need to learn: pain points, motivations, reactions to a concept, reasons for churn. 2. ### Invite customers Add an interview invitation to your website or app, or send it by email or SMS. 3. ### The AI interviews A natural voice conversation by web call or phone. The agent follows up on what each person says. 4. ### Get the insight Transcripts, recordings and sentiment per interview; personas and journey maps across all of them. The AI interviewer ## An interviewer that listens, and asks why - ### Goal-based conversations No rigid script. The agent works towards your research goal and adapts every question to the answer before it. - ### Follow-up probing Like a skilled interviewer, it digs deeper when someone mentions something important, so you hear the “why”, not just the “what”. - ### Multilingual interviews Interviews in 20+ languages, including English, Spanish, French, German, Dutch and Italian, so one study can cover several markets. - ### Web calls and phone Respondents talk from the browser, or by inbound or outbound phone call: whatever suits them. - ### Personalised voice agents Tailor the agent’s voice, tone and conversation to your brand and audience for empathetic, on-brand interviews. - ### Thousands at once Interview thousands of customers simultaneously. Launching to a large customer base is as easy as to a hundred. What you get ## From every conversation, structured insight - Instant transcript and call recording - Detailed sentiment and emotion analysis - Key discoveries and recommendations per interview - Customer personas across all interviews - Data-driven customer journey maps - Results in your CRM, data warehouse or app *[Image: Tablet showing the automated pipeline that analyses every AI interview: transcript, quality score, discoveries, commitments and recommendations]* Go deeper into the analysis: [sentiment and voice-of-the-customer insight](https://voxdiscover.com/voice-of-the-customer), [AI customer personas](https://voxdiscover.com/customer-personas) and [automated journey maps](https://voxdiscover.com/customer-journey-mapping). Where teams use it ## What to ask your customers - **Customer development and discovery:** which problems are urgent, what people would pay for, why they chose you. - **Market research:** reactions to a concept, message or price, in several languages at once. - **Customer journey and CX:** where onboarding, buying or support breaks down, and how it feels. - **Feedback and retention:** the reasons behind a low score, a cancelled subscription or a lost deal. - **Academic research:** qualitative studies at quantitative scale, with consent by design. - [For Enterprises](https://voxdiscover.com/use-cases/enterprises) Continuous, compliant customer intelligence across markets and business units. - [For Startups](https://voxdiscover.com/use-cases/startups) Validate what to build with real customer conversations before you write the code. - [For Marketers](https://voxdiscover.com/use-cases/marketers) Messaging, positioning and campaign insight from real customer voices. - [For Universities](https://voxdiscover.com/use-cases/universities) Qualitative research at quantitative scale, with ethics and data protection built in. FAQ ## AI customer interviews: questions, answered ### What is an AI customer interview? An AI customer interview is a one-to-one research conversation in which an AI interviewer, rather than a human moderator, asks the questions, listens and asks follow-up questions. With VoxDiscover the interview is a spoken conversation, by web call or phone, and it is transcribed and analysed automatically. ### Is an AI-moderated interview as good as a human one? For structured discovery at scale, it gets close: VoxDiscover uses goal-based conversations that adapt and probe deeper, like a skilled interviewer. Human interviews still win for very sensitive topics or deep co-creation sessions, which is why many teams combine both. ### How many interviews can run at the same time? Thousands. Each respondent talks to their own AI agent, so a study can launch to a whole customer base at once instead of being limited by researchers’ calendars. ### Which languages and channels are supported? Interviews can be held in 20+ languages, including English, Spanish, French, German, Dutch and Italian. Respondents are invited from your website, app, email or SMS, and the interview runs as a web call or an inbound or outbound phone call. ### What happens with the results? Every interview produces a transcript, a recording and sentiment analysis. Across interviews, VoxDiscover generates customer personas and journey maps. Results can be pushed into your CRM, data warehouse (DWH) or app. ### Is it GDPR compliant? Yes. VoxDiscover is a Dutch (EU) company, processes data in line with the GDPR, offers EU data residency options and provides data processing agreements. ### How much do AI customer interviews cost? Plans start at $99/month for 10 interviews. Advanced is $299/month for 30 interviews and Premium $499/month for 50 interviews. See the pricing page for what each plan includes. ### Can I hear what an interview sounds like? Yes. Use “Try it now” on the home page to talk to the AI voice agent in your browser, or call +31 (970) 065 23333. ## Explore the platform [Plans & pricing →](https://voxdiscover.com/pricing) - ### [Voice of the Customer (VoC) Software](https://voxdiscover.com/voice-of-the-customer) Hear why customers feel what they feel: interviews, sentiment and emotion analysis, and insight that flows into your CRM. - ### [AI Customer Personas](https://voxdiscover.com/customer-personas) Personas and segments generated from real customer conversations: characteristics, goals, needs and pain points. - ### [AI Customer Journey Mapping](https://voxdiscover.com/customer-journey-mapping) Journey maps generated from interviews: every stage, touchpoint, pain point and emotion, kept up to date. - ### [AI Voice Interviews vs Surveys](https://voxdiscover.com/ai-interviews-vs-surveys) Surveys, human interviews or AI voice interviews: depth, scale, speed, cost and bias compared, and when to use which. Get started ## Your next thousand customer interviews. Hear what your customers really think, in their own words, from as many of them as you like. [Get Access](https://voxdiscover.com/registration)[See Pricing](https://voxdiscover.com/pricing)