How BRAYN transformed customer feedback analytics
Discover how the BRAYN app used our technology to enhance customer feedback analysis and uncover deeper user insights.
AI customer interviews
Voice of the customer, discovered by AI
Surveys capture what customers say, not what they feel.
Our AI voice agents interview your customers at scale and turn every conversation into sentiment, personas and journey maps.
Our advanced AI agents:
- Transform the way you listen to your customers
- Conduct natural voice interviews
- Gather authentic feedback at scale
What teams use VoxDiscover for
Customer development
Automate every step of your customer development sessions—capturing deep insights with zero bias.
Market research
Accelerate market research with automated interviews, precise analysis, and comprehensive reporting.
Customer journey
Conduct AI-driven voice interviews, analyze feedback instantly, and get actionable CX insights in real time.
VOXDISCOVER has empowered businesses across Europe and the US to uncover their customers’ true voices. Our AI-powered platform has facilitated over 2,000 in-depth interviews, driving data-informed decisions and fueling sustainable growth.
2000+
Successful AI interviews
20%+
Interview response rate
Discover, decode, deliver
VOXDISCOVER transforms customer conversations into detailed journey maps and personas, giving you a 360° view of your customers. Unlock unparalleled insights and turn customer conversations into actionable success.
The problem
Stop building on assumptions
Every product, marketing and CX decision depends on knowing what customers really think. The usual ways of finding out fall short:
- Surveys and forms rarely capture the emotion and motivation behind an answer.
- Manual interviews are expensive, slow and hard to scale, so most teams skip them.
- What you do learn ends up scattered across transcripts, notes and spreadsheets.
The fix
Real conversations,
at scale
- AI voice agents hold natural, goal-based interviews that probe deeper, like a skilled interviewer.
- Thousands of customers can be interviewed at once, in 20+ languages.
- Transcripts, sentiment, personas and journey maps are generated automatically.
How it works
Launch anywhere your customers are
Add an interview invitation to your website or app, or send it by email or SMS. Your AI agent handles the conversation from there, and the results flow straight into the tools your team already uses.
- 01
Invite
Invite customers from your website, app, email or SMS.
- Website
- App
- SMS
- 02
Interview
Your AI agent holds a natural voice conversation, by web call or phone.
AI voice agent - 03
Understand
Insights land in your dashboard, or flow into your CRM, DWH or app.
- Transcripts & recordings
- Sentiment analysis
- Customer personas
- Journey maps
Pricing
Simple monthly plans
Every plan runs on the same AI voice agents. Start small and switch package anytime.
Standard
Perfect for getting started with our automated customer journey analytics platform.
$99/month
- 10 interviews/month
- Customer personas
- Basic analytics
Premium
Our most comprehensive package, built for customers with higher demands. Switch to a lower package anytime.
$499/month
- 50 interviews/month
- Customer personas
- Customer journey maps
- Advanced analytics
- CRM/DWH integration
Advanced
Designed for those who need a moderate number of interviews and insights. Upgrade at any time.
$299/month
- 30 interviews/month
- Customer personas
- Customer journey maps
- Advanced analytics
Product
Detailed sentiment analysis
Automated customer journey maps
VOXDISCOVER turns voice interviews into detailed, data-driven journey maps
Gain clear insights into customer behavior, pinpoint challenges, optimize touchpoints, and create seamless experiences that foster loyalty and satisfaction.
Platform features: Voice agents personalization
Our AI-powered voice research agents offer personalized interactions that enhance the customer experience. By customizing responses based on individual preferences, we help businesses build trust and loyalty through empathetic, tailored conversations.
- 01.
Voice agents personalization
Our AI-powered voice agents deliver tailored interactions, building trust and loyalty through empathetic and customized conversations.
- 02.
Multilingual insights
Conduct voice interviews in 20+ languages, including English, Spanish, French, German, Dutch and Italian.
- 03.
Seamless integration
Easily integrate results into your CRM, DWH, or app, embedding analytics into your workflows for a smooth experience.
- 04.
Channel flexibility
Supports web calls, inbound, and outbound phone interviews, offering respondents their preferred communication method.
- 05.
Automated transcripts
Get instant transcripts and recordings for seamless post-processing and review.
AI-powered customer research: insights & trends
Explore the latest trends, insights, and success stories from businesses thriving with the VOXDISCOVER platform.
Overcoming challenges in traditional customer research
Traditional research has its limits. Learn how our AI-powered voice agents provide faster, scalable, and more effective solutions.
The future of customer research with AI voice interviews
Dive into how AI-powered voice interviews are reshaping the way businesses connect with their customers.
About us
Two decades of listening to customers
VoxDiscover is built on 20+ years of customer research, customer analytics and CRM: the questions an experienced researcher asks, and the analysis a data-science team runs, in every interview.More about VoxDiscover →
Founder
Max Mozgovoy
Founder & CEO
- Executive MBA, Kingston University (distinction)
- MSc in Physics & Computer Science
20+
years in customer analytics, data science and CRM
6
industries, from telecom and banking to gaming and EdTech
130M
players in the largest customer base he has led CRM and analytics for
Selected experience
2024 – now
Founder & CEO
VoxDiscover
AI voice agents that interview customers at scale and turn every conversation into insight.
2022 – 2024
Head of Customer Analytics
GoStudent · EdTech
Led customer, CRM and product analytics; delivered 30+ data products and churn, upsell and retention models.
2020 – 2022
Director of Analytics
GameHouse · Gaming
Lifetime-value and churn prediction, BI and the selection of a CRM platform for the game studios.
2015 – 2017
Global CRM & Publisher Analytics Director
Wargaming · Gaming
Global CRM strategy and customer analytics for a base of 130 million players across EMEA, North America and APAC.
2006 – 2015
CRM & Customer Analytics leadership
Banking · Telecom · E-commerce
Built CRM and customer-analytics functions from scratch at a large Eastern European bank, one of the leading Eastern European telecom operators and major e-commerce and streaming companies: churn management, loyalty programmes and campaigns reaching 70M+ customers.
Expertise
- Customer research & insight
- Customer analytics
- Data science & machine learning
- CRM & customer experience
- Churn, retention & loyalty
- Generative AI & LLMs
Explore the platform
Plans & pricing →AI Customer Interviews
How AI voice agents run natural, adaptive customer interviews at scale, and what you get from each one.
Voice of the Customer (VoC) Software
Hear why customers feel what they feel: interviews, sentiment and emotion analysis, and insight that flows into your CRM.
AI Customer Personas
Personas and segments generated from real customer conversations: characteristics, goals, needs and pain points.
AI Customer Journey Mapping
Journey maps generated from interviews: every stage, touchpoint, pain point and emotion, kept up to date.
AI Voice Interviews vs Surveys
Surveys, human interviews or AI voice interviews: depth, scale, speed, cost and bias compared, and when to use which.
FAQ
Questions, answered
What is VoxDiscover?
VoxDiscover is an AI-powered customer research platform. Its AI voice agents conduct natural, in-depth voice interviews with your customers and turn the conversations into transcripts, sentiment analysis, customer personas and customer journey maps.
How do AI voice interviews work?
You define what you want to learn and invite respondents via your website, app, email or SMS. The AI agent holds a goal-based voice conversation with each respondent, adapting in real time and probing deeper based on what they say. Transcripts, recordings and analysis are generated automatically.
Which languages does VoxDiscover support?
Interviews can be conducted in 20+ languages, including English, Spanish, French, German, Dutch and Italian.
Which channels can respondents use?
You can invite respondents from your website or app, or by email or SMS. The interview itself runs as a web call or as an inbound or outbound phone call, so respondents can use their preferred communication method.
How much does VoxDiscover cost?
Standard is $99/month (10 interviews per month, customer personas, basic analytics). Advanced is $299/month (30 interviews, personas, customer journey maps, advanced analytics). Premium is $499/month (50 interviews, personas, journey maps, advanced analytics and CRM/DWH integration). You can switch plans at any time.
What do I get from each interview?
An instant transcript and recording, detailed sentiment analysis, and — across interviews — automatically generated customer personas and data-driven customer journey maps that show touchpoints, pain points and emotions.
Can VoxDiscover integrate with our existing tools?
Yes. Results can be integrated into your CRM, data warehouse (DWH) or app, so the analytics become part of your existing workflows.
Who is behind VoxDiscover?
VoxDiscover was founded by Max Mozgovoy, a data and analytics leader with 20+ years of experience in customer research, customer analytics, data science and CRM across telecom, banking, e-commerce, gaming, edtech and digital media. The company is based in the Netherlands.
How can I try it?
Click “Try it now” on this page to talk to our AI voice agent in your browser, or call +31 (970) 065 23333. To get access to the platform, fill in the registration form and we will email you an access link.