AI customer interviews
Customer interviews, run by AI.
VoxDiscover's AI voice agents hold natural, in-depth conversations with your customers, by web call or phone, and turn every interview into transcripts, sentiment analysis, personas and journey maps. The depth of an interview, at the scale of a survey.
- Successful AI interviews
- 2,000+
- Interview response rate
- 20%+
- Interview languages
- 20+
- AI-moderated interviews
- Voice, not forms
- Goal-based conversations
- Follow-up probing
- Web & phone
- Sentiment analysis
- Personas
- Journey maps
The basics
What is an AI customer interview?
An AI customer interview is a one-to-one research conversation in which an AI interviewer asks the questions, listens and follows up, instead of a human moderator. It is also called an AI-moderated interview. With VoxDiscover it is a real spoken conversation: the customer talks, the AI voice agent responds, and the whole interview is transcribed and analysed automatically.
It combines the strengths of the two classic research methods. Like a qualitative interview, it captures the reasons, emotions and stories behind an answer. Like a survey, it runs with hundreds or thousands of customers at once, without scheduling, travel or note-taking.
Surveys capture what customers say, not what they feel. Speaking is easier than typing, so people tell more, and a voice conversation carries tone and emotion that a form never sees. Read why voice AI interviews reveal what surveys never could or compare the methods in AI voice interviews vs surveys.
How it works
How AI customer interviews work
From research question to insight in four steps. No scheduling, no note-taking, no manual coding.
Set your goal
Tell the AI agent what you need to learn: pain points, motivations, reactions to a concept, reasons for churn.
Invite customers
Add an interview invitation to your website or app, or send it by email or SMS.
The AI interviews
A natural voice conversation by web call or phone. The agent follows up on what each person says.
Get the insight
Transcripts, recordings and sentiment per interview; personas and journey maps across all of them.
The AI interviewer
An interviewer that listens, and asks why
Goal-based conversations
No rigid script. The agent works towards your research goal and adapts every question to the answer before it.
Follow-up probing
Like a skilled interviewer, it digs deeper when someone mentions something important, so you hear the “why”, not just the “what”.
Multilingual interviews
Interviews in 20+ languages, including English, Spanish, French, German, Dutch and Italian, so one study can cover several markets.
Web calls and phone
Respondents talk from the browser, or by inbound or outbound phone call: whatever suits them.
Personalised voice agents
Tailor the agent’s voice, tone and conversation to your brand and audience for empathetic, on-brand interviews.
Thousands at once
Interview thousands of customers simultaneously. Launching to a large customer base is as easy as to a hundred.
What you get
From every conversation, structured insight
- Instant transcript and call recording
- Detailed sentiment and emotion analysis
- Key discoveries and recommendations per interview
- Customer personas across all interviews
- Data-driven customer journey maps
- Results in your CRM, data warehouse or app
Go deeper into the analysis: sentiment and voice-of-the-customer insight, AI customer personas and automated journey maps.
Where teams use it
What to ask your customers
- Customer development and discovery: which problems are urgent, what people would pay for, why they chose you.
- Market research: reactions to a concept, message or price, in several languages at once.
- Customer journey and CX: where onboarding, buying or support breaks down, and how it feels.
- Feedback and retention: the reasons behind a low score, a cancelled subscription or a lost deal.
- Academic research: qualitative studies at quantitative scale, with consent by design.
Continuous, compliant customer intelligence across markets and business units.
Validate what to build with real customer conversations before you write the code.
Messaging, positioning and campaign insight from real customer voices.
Qualitative research at quantitative scale, with ethics and data protection built in.
FAQ
AI customer interviews: questions, answered
What is an AI customer interview?
Is an AI-moderated interview as good as a human one?
How many interviews can run at the same time?
Which languages and channels are supported?
What happens with the results?
Is it GDPR compliant?
How much do AI customer interviews cost?
Can I hear what an interview sounds like?
Explore the platform
Plans & pricing →Voice of the Customer (VoC) Software
Hear why customers feel what they feel: interviews, sentiment and emotion analysis, and insight that flows into your CRM.
AI Customer Personas
Personas and segments generated from real customer conversations: characteristics, goals, needs and pain points.
AI Customer Journey Mapping
Journey maps generated from interviews: every stage, touchpoint, pain point and emotion, kept up to date.
AI Voice Interviews vs Surveys
Surveys, human interviews or AI voice interviews: depth, scale, speed, cost and bias compared, and when to use which.
Get started
Your next thousand
customer interviews.
Hear what your customers really think, in their own words, from as many of them as you like.