About us
About VoxDiscover
We help companies hear what their customers really think. VoxDiscover's AI voice agents interview customers at scale and turn every conversation into sentiment, personas and journey maps.
Why we built VoxDiscover
Every product, marketing and customer-experience decision depends on knowing what customers really think. Yet the usual ways of finding out fall short: surveys capture what customers say, not what they feel; real interviews are expensive, slow and hard to scale, so most teams skip them; and what is learned ends up scattered across notes and spreadsheets.
VoxDiscover was founded by Max Mozgovoy after 20+ years of building customer analytics, data science and CRM functions in telecom, banking, e-commerce, gaming, edtech and digital media. The idea is simple: put the questions an experienced researcher asks, and the analysis a data-science team runs, into an AI voice agent that can talk to every customer.
Today, businesses across Europe and the US use VoxDiscover for customer development, market research and customer-journey research, from startups validating what to build to enterprises and universities. Read how it works in AI customer interviews, or see it in practice in the BRAYN case study.
Research first
Every interview follows the logic of an experienced researcher: a clear goal, open questions, and follow-ups that get to the real reason.
Privacy by design
A Dutch company, GDPR compliant, with EU data residency options and data processing agreements for customers.
Humans in charge
Ethical AI disclosure towards respondents, and human oversight of the insights the AI generates.
Our founder
Two decades of listening to customers
VoxDiscover is built on 20+ years of customer research, customer analytics and CRM: the questions an experienced researcher asks, and the analysis a data-science team runs, in every interview.
Founder
Max Mozgovoy
Founder & CEO
- Executive MBA, Kingston University (distinction)
- MSc in Physics & Computer Science
20+
years in customer analytics, data science and CRM
6
industries, from telecom and banking to gaming and EdTech
130M
players in the largest customer base he has led CRM and analytics for
Selected experience
2024 – now
Founder & CEO
VoxDiscover
AI voice agents that interview customers at scale and turn every conversation into insight.
2022 – 2024
Head of Customer Analytics
GoStudent · EdTech
Led customer, CRM and product analytics; delivered 30+ data products and churn, upsell and retention models.
2020 – 2022
Director of Analytics
GameHouse · Gaming
Lifetime-value and churn prediction, BI and the selection of a CRM platform for the game studios.
2015 – 2017
Global CRM & Publisher Analytics Director
Wargaming · Gaming
Global CRM strategy and customer analytics for a base of 130 million players across EMEA, North America and APAC.
2006 – 2015
CRM & Customer Analytics leadership
Banking · Telecom · E-commerce
Built CRM and customer-analytics functions from scratch at a large Eastern European bank, one of the leading Eastern European telecom operators and major e-commerce and streaming companies: churn management, loyalty programmes and campaigns reaching 70M+ customers.
Expertise
- Customer research & insight
- Customer analytics
- Data science & machine learning
- CRM & customer experience
- Churn, retention & loyalty
- Generative AI & LLMs
Company facts
- Company
- VoxDiscover B.V. (in formation), operating as SegmentValue ZZP
- Based in
- The Netherlands
- Chamber of Commerce (KvK)
- 85922005
- VAT
- NL004167347B67
- Founder
- Max Mozgovoy, Founder & CEO
- max@voxdiscover.com
- Phone
- +31 (970) 065 23333
Follow us on LinkedIn. Full details in our legal notice and privacy policy.
Explore the platform
Plans & pricing →AI Customer Interviews
How AI voice agents run natural, adaptive customer interviews at scale, and what you get from each one.
Voice of the Customer (VoC) Software
Hear why customers feel what they feel: interviews, sentiment and emotion analysis, and insight that flows into your CRM.
AI Customer Personas
Personas and segments generated from real customer conversations: characteristics, goals, needs and pain points.
AI Customer Journey Mapping
Journey maps generated from interviews: every stage, touchpoint, pain point and emotion, kept up to date.
AI Voice Interviews vs Surveys
Surveys, human interviews or AI voice interviews: depth, scale, speed, cost and bias compared, and when to use which.
Talk to us
Let’s listen to
your customers.
Questions about VoxDiscover, research projects or partnerships? We would love to hear from you.